New Castle Correctional Facility Visitor Information & Inmate Locator- Prison Inmate Search

New Castle Correctional Facility

New Castle Correctional Facility

1000 Van Nuys Road, New Castle, Indiana 47362

Phone :
(765) 593-0111
Website :
Inmate Locator :
Security Level :

New Castle Correctional Facility Visiting Information:

Effective March 2013 visiting hours for General population and Annex offenders are from 8:30 A.M. to 3:00 P.M., six (6) days per week, Thursday-Tuesday.  General population visits on  M-T-T-F will no longer have a limit providing space is available, it is not a holiday, and there are no restroom breaks taken. The only exception is children under 8, or those with documented health issues.   General Population offenders who are on Non-Contact Visitation Restrictions may have their visits limited to thirty (30) minutes depending on space available.  General population and L-Unit offenders will only be allowed weekend visits every other weekend, based upon posted schedule and housing unit assignment.  Visitation with offenders in the Annex is by Video Visitation (non-contact) and is for one (1) hour only. The extension in visiting hours for General Population does not affect Segregation, Mental Health, or the Annex visiting hours.

Segregation offenders will only be allowed non-contact visits, and only two visits per month.  Visiting hours are from 9:00 A.M. to 2:00 P.M., on Tuesdays only.  Offenders may visit for one (1) hour with no extended time or special visits.

Infirmary offenders, who are physically able, will visit in the Visiting Room and will have the same privileges as the General Population, unless specified by Medical Staff.  Offenders declared by a physician as being unable to go to the Visiting Room will be able to have modified visits in the Infirmary Unit.

Minimum Housing offenders (NCA / L-Unit) offenders visiting hours are from 9:00 A.M. to 3:00 P.M., two  (2) days per week, Saturday and Sunday, and  will only be allowed weekend visits every other weekend, based upon posted schedule and housing unit assignment.  Evening visitation will be allowed on Tuesday and Thursday evenings from 6:00 PM until 8:00 PM.  The number of visitors at L Dorm is limited to 8 visitors at one time due to space constraints.

New Castle Correctional Facility Additional information:

Mailing Address
1000 Van Nuys Road
P.O. Box E
New Castle, IN 47362


GTL provides the opportunity for inmate telephone accounts to be created and minutes purchased through multiple payment solutions. These accounts can be managed through, an industry leader in correctional payment services and GTL approved payment solution.

DEBIT: Debit calling puts the inmate in control of their phone account. They will be able to purchase debit minutes from the commissary, which they can then use to call friends and family members.

Friends and family members are also able to purchase phone minutes for an inmate’s debit account by creating an Offender Phone account Once the payment has been made, the amount is credited to the offender and may be used to make phone calls to any allowed phone number.

Inmates can call any approved phone numbers, including cell phones, with their debit account.

PREPAID COLLECT: GTL’s prepaid collect option, AdvancePay®, allows a friend or family member to set up a calling account to his or her phone number without the restrictions of standard billing. Every time calls are made and accepted to a prepaid number, the charges are deducted from the account. Prepaid accounts can be set up for all types of numbers, including cell phones. Friends and family should visit or call 800.483.8314 to set up an AdvancePay® account today!

COLLECT: Calls to certain approved numbers and the call charges will remain the same as they do today on your monthly phone bill. However, note that collect calls cannot be made to cell phones, office phones, or hospital numbers.

For any questions regarding our calling options, friends and family members should call GTL at 877.650.4249!

Phone Number
(765) 593-0111

Administrative Assistant to the Superintendent
Nancy Cole

Facility Staff

Assistant Superintendent of Operations
Scott Fitch

Assistant Superintendent of Re-entry
Jennifer French

Public Information Officer
Mike Smith
(765) 593-0111 ext. #2005

Public Information Officer (Back up)
Betrina Randall
(765) 593-0111 ext. #3326


No time limit unless space availability is limited.

Have a Question/Comment about New Castle Correctional Facility ?

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24 Responses to New Castle Correctional Facility

  1. Michele Ibanez September 4, 2013 at 12:29 am #

    To whom it may concern; i have two sons incarcerated: Vincent Garcia (7-31-92) New castle facility & James Scott Garcia (7-31-89) Pendelton facility. I want to know who i can call &every1 talk to to let my sons i was diagnosed with cancer. The dr. or my self don’t know if there will b an opportunity for treatment.

    • PrisonPath September 4, 2013 at 1:06 am #

      Hi Michele,

      We recommend contacting the prison chaplain for assistance.

  2. Karen November 15, 2013 at 5:41 pm #

    One of my family members is in jail waiting to be transferred to the new castle prison. How long does someone have to be in there before they can have visits? And are there time cuts for someone serving under a year?

  3. Andrea Lafata February 10, 2014 at 10:46 am #

    Hello. My Uncle Curtis W. Craft is in New Castle facility. Idk his IMN but I was wondering who to contact to speak with him?

    • PrisonPath February 10, 2014 at 3:02 pm #

      Hi Andrea,

      You can write to your uncle at the mailing address. Have your uncle’s full name, his ID No., and the prison mailing address.
      For information about prison life, read the 25 Rules.

  4. Monty April 5, 2014 at 3:57 pm #

    Is there a limit as to the size or number of photographs that me be sent to an inmate at New Castle Correctional?

    Also is there an online guide for general rules and regulations that family and friends can reference when questions come up like the one ask today?

    Thanks so much.

    • PrisonPath April 6, 2014 at 2:22 pm #

      Hi Monty,

      We recommend using the link on this page to the web site for New Castle Correctional Facility in order to answer your questions. We could not find any information about photographs and recommend calling directly the facility for an answer.

      • Monty April 7, 2014 at 4:28 pm #

        Thank you for efforts and for the quick response.

        I will give this a try.

  5. pam waggoner June 16, 2014 at 1:41 pm #

    My son Brian Cook is due to be released on the 19th of this month,where and what time do I pick him? Thank you

    • PrisonPath June 17, 2014 at 6:21 pm #

      Hi Pam,

      We recommend contacting the facility directly for release information. is not part of or affiliated with any prison or jail. Enjoy the homecoming.

  6. Ruth Patterson July 19, 2014 at 3:51 pm #

    How do I send money to an inmates commissary?

    • PrisonPath July 20, 2014 at 1:23 pm #

      Hi Ruth,

      Please note the following information:

      Send the funds your inmate needs
      When you send money with JPay, you can rest assured that your inmate will have the funds they need to get by inside. Transfers are quick and completely secure, and can be made from the convenience of your home computer, phone, or any MoneyGram agent location nationwide.

      Your funds, faster
      Funds sent through are generally available the next day*. The online system accepts credit cards for money transfer transactions, making JPay the quickest and most convenient way to get funds to your incarcerated loved one. Setting up an account is free, and the rates for sending money are competitive.

      The easy way to send money
      JPay makes sure that the money transfer process is as seamless as possible, both for you and for your inmate. Whether you are funding a commissary or ‘spendable’ inmate trust account or a dedicated purpose account, your inmate will be able to access that money in a matter of hours. Recurring payments are available, and you can send money to multiple inmates.

      JPay also provides a quick and easy way to send money using a money order. For many facilities and agencies, you can send a money order directly to the JPay Money Order Lockbox, where it will be processed electronically. Learn more about the JPay Money Order Lockbox here.

      *Please note, payment availability varies according to each agency and depositor verification

      For more information about prison life, read the 25 Rules.

  7. Annette November 5, 2014 at 2:54 pm #

    what site do you go to to check your address to see if the inmate can live there

  8. Authors are requested to provide papers for citation at (International Journal of Trends in Economics, Management & Technology) and receive international recognition with eissn and international journals.

  9. Lindsey December 9, 2014 at 4:17 pm #

    Hello there! I am looking for information regarding transfers TO New Castle Correctional Facility. I was told early on that he would be able to transfer to New Castle once his time to be served is below approximately 5 years. He is only about 1 year in on a 20 year sex offense charge, but he has a release date of 7/20/2030, so he will only have to serve approximately 16 years of that. My question is, what requirements does he need to meet in order to be eligible to be transferred to New Castle? What site should I look for to find this information or who should I contact?

    Thank you!

    • PrisonPath December 9, 2014 at 6:51 pm #

      Hi Lindsey,

      We recommend that you contact his case manager to discuss all of these issues. I deleted the present prison information because it would not be helpful to your father if the other inmates knew his offense. Read the 25 rules for information about prison life.

  10. Jeffrey L. Rowe June 7, 2016 at 5:41 pm #

    My brothers and I would like to see our brother Bentley, Jr., B. #902980. Could you please tell us his week-end visiting dates and times. We are on his visiting list. I thank you.

    Respectfully, Jeffrey L. Rowe

  11. Michael Barrera April 19, 2017 at 3:43 pm #

    I need the chaplains contact info because my family needs someone console my family members death

  12. PrsonP@th April 19, 2017 at 6:29 pm #

    Hi Michael,

    Try calling the main number, (765) 593-0111. After the recording starts, press “8” for the Chaplain. If you still have difficulty, e-mail or call:

    Public Information Officer (Back up)
    Betrina Randall
    (765) 593-0111 ext. #2182

    Founder of

  13. Michelle May 11, 2017 at 8:40 pm #

    Hey my boyfriend was recently transferred to the facility and I’m trying to contact him how soon can they make phone calls

    • peggy brown May 24, 2017 at 5:54 pm #

      Did you find out how long it took for phone calls? Im still waiting to.

  14. Michelle May 11, 2017 at 8:41 pm #

    Haven’t received a letter from him yet so i wrote him one what address do i send it to

  15. PrsonP@th May 12, 2017 at 1:20 am #

    Hi Michelle,

    The address is 1000 Van Nuys Road
    P.O. Box E
    New Castle, IN 47362

    You will need his Offender’s number. You can obtain that from the inmate locator on the prison’s web site.

  16. Joy Scott September 18, 2018 at 12:17 am #

    I was told they may not alow visits right now was wondering if it was true

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